GENERAL TERMS
The Website www.emporiograma.gr (hereinafter referred to as “website”) includes the online store of the company under the name “ Emporio GRAMA SOLE SHAREHOLDER LTD »(VAT number: 800369376, Tax Office D’ Thessaloniki, General Electronic Commercial Registry (G.E.MI.) number 118722304000). The headquarters of the company is located at 29B Ptolemaion Thessaloniki, Zip Code 54630.
“ Emporio GRAMA SOLE SHAREHOLDER LTD” from the day of its establishment makes every effort for as much as possible better customer service.
The company’s website offers for sale clothes and accessories (hereinafter referred to as products) for all internet users (hereinafter referred to as users) who connect to the website and wish to be immediately informed about the products offered by our company in combination with the possibility of making purchases through the e-shop, always subject to the adequacy of the company’s stocks.
Users / buyers must be 18 years of age or older and have full legal status. The products are intended for the personal use of the buyer only.
These terms are fully compatible with applicable European and Greek law and users recognize the right of the company to change the provisions of these terms, insofar as they do not relate to its legally binding obligations and without affecting completed situations.
The user of the website acknowledges that he has read these terms, agrees with them and undertakes to comply with them.
The user can save and print the terms of use.
I. PERSONAL DATA PROTECTION
In order to carry out any transaction through the online store www.emporiograma.gr in order to place products of the company, you will be required to disclose some of your personal information. When you place an order, we will ask for your full name, the address to which the products will be shipped, your mobile phone number (or any other phone you want), your email address (e-mail) and the number, the the expiration date of your credit card as well as the three-digit security code.
This data is processed by the company in compliance with the application of article 7A par. 1 (b) Law 2472/1997, in order to implement the order given by the customer and in no way will be disclosed, made public or sold to third parties, except if the procedure defined by the legislation for the removal of confidentiality is initiated (Law 2225/1994) or any obligations arising from the national application of Directive 24/2006.
Your personal information is disclosed to the competent bank (eg credit card number) and is DELETED from our database immediately after the completion of your order, thus ensuring an even greater level of security.
II. SECURITY
The Website www.emporiograma.gr uses the SSL protocol of Comodo Positive throughout your web browsing. This way every entry of your data in the e-shop is encrypted and your data is completely secure.
SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for certifying websites (web sites) to network users and for encrypting data between network users and web servers (web servers). An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer.
DATA PROTECTION
The creators of photographs as original works of the spirit according to the provision 2§ 1 of the International Convention Bern – Paris of article 2 § 1 of Law 2121/1993, as in force today, as well as of Directive 93/98 EC, have agreed to be transferred automatically (according to article 32 § 2 of Law 2121/93, as in force today) to the “Company” the property right and all their powers over it regarding each photo that they will create and have accepted that the “Company” will have the full exploitation of these works without restriction as well as the rights of modification, reproduction, integration and reproduction for its entire duration (article 9 of the WIPO Treaty on intellectual property ratified by Greece with Law 3184/2003 – FEKA 228 / 26.09.2003, 12 of the TRIPS Agreement on Intellectual Property Rights in the Trade Sector, ratified by Greece with Law 2290/1995 [Government Gazette A ’28] as well as article 6 of Directive 93/98 ).
III. THE PRODUCT SOLD
The features and other details of the products sold are available and you can be informed by following the search instructions listed on our website and by “clicking” on the name of the respective product.
IV. PRODUCT ORDER AND CONSUMER PROTECTION
Placing an order through the e-shop is the conclusion of a distance selling contract regulated by the legal framework of Law 2251/1994, as amended.
You have the opportunity to place a valid order through the e-shop, if you are legally competent in compliance with the articles of the Greek Civil Code (if you have reached the age of eighteen and you are not in legal assistance regarding the conclusion of a sales contract. its right to claim from the supervisor or guardian any orders that will be placed by legally incompetent persons).
V. PROCEDURE FOR ORDERING THROUGH E-SHOP:
1. Fill in a special form with the necessary information for concluding the sales contract.
2. The unconditional acceptance of the terms of the contract of sale and the terms of use, with the electronic option “ACCEPTANCE” given to the interested party by the website.
For the convenience and service of all those who wish to make a purchase from our online store, www.emporiograma.gr offers users the following alternative payment methods:
- Cash on delivery (only for Greece) at the time you receive the products. In this case the customer will be charged with 2 euro shipping costs.
- By deposit in the account of “Emporio GRAMA SOLE SHAREHOLDER LTD”. In this case, the order will be sent after the deposit of the entire amount of the order is confirmed.
- By paying on Paypal.
- By payment by credit-debit card. Pay Via National Bank of Greece: Accepts Mastercard, Visa cards and etc.
The consumer is informed by the company through the website before completing his order about the identity and address of the supplier, the essential characteristics of the product, the price, the quantity, the shipping costs, the method of payment, delivery, the validity period. and the price of the possible offer and the right of withdrawal.
By sending the order form, the consumer receives an online copy of the order, which he can save.
The prices listed under each product include VAT 23%, while www.emporiograma.gr reserves the right to adjust prices without having to inform the consumer public.
VI. METHOD – TIME – COST OF SHIPPING
The deliveries of the products are made in Greece through the company courier “ELTA Courier” within 2-3 working days.
The charges are as follows:
- For purchases within Greece, shipping costs are free.
- For purchases outside Greece the shipping costs are € 9 (VAT included).
- There is no extra charge for picking up from an E mporio Grama store.
VII. CONSUMER RIGHTS
1. CANCELLATION OF ORDER
The order can be canceled in the following cases:
- Before the order is completed, during the online ordering process, you can remove the quantities of products from your shopping cart by clicking the delete button and then updating. At the same time, you can change the amount of products you have selected to zero.
- If the online order has been completed but the product has not yet been shipped to your place, you can call +30 2310 544353 and one of our partners will take over cancel your order.
- In case your order has already been invoiced and you want to cancel it, then contact +30 2310 544353 and provide the details of your order. One of our partners will undertake the cancellation of your order and will inform you about your choices.
2. WITHDRAWAL
You have the right to return the entire order or part of it without having to tell us the reason why you want the products returned, within 14 working days from the date you receive it. In this case, you only incur the direct cost of returning the products. In the event that the reason for your return concerns a mistake of the company, we undertake to bear the cost of returning the product.
To exercise the right of withdrawal, you must complete and send the special “return form”. You are obliged to send the product in the perfect condition that you received it, that is, without having violated its packaging and confirming that the special markings of the product have not been removed. In addition, you must include the retail receipt at the same time as submitting your withdrawal statement. The return will be accepted only after the approval of the company.
In case of return of the products and accordingly, on the one hand with the way you chose to pay for your order and on the other hand with the way they will be returned, your refund will be completed within 14 days from the date we receive the products. In case the reason for return concerns a mistake of the company “Emporio GRAMA SOLE SHAREHOLDER LTD” undertakes to resend courier at the address you have specified for us to receive the order at its own expense. In case the consumer wishes to return his order without the fault of the company, then the shipping costs are borne by the consumer himself. Once the product leaves you, “Emporio GRAMA SOLE SHAREHOLDER LTD” receives it within 2- 3 working days through ELTA Courier. In case you choose other transport companies, we can not provide any guarantee for the delivery times of the products you return to us. After receiving the product, we will immediately process your request and inform you by e-mail about how to process it. “Emporio GRAMA SOLE SHAREHOLDER LTD”, wanting to offer you the best possible service, gives you the right to submit any of your complaints electronically by filling out the relevant contact form found here.
3. RIGHT OF REPLACEMENT
The company gives the right of replacement within 14 calendar days from the day of receipt of the order. The first time, product replacement (eg resizing) is free. For each subsequent time, the consumer is charged with the return and shipping costs of the product. If the reason for the return is a mistake of the company, the return cost is borne by the latter. Refund options: a) credit b) refund.
4. ANALYTICAL RETURN GUIDE
Prerequisite is that the product is in its original packaging and in the same excellent condition as you received it, along with the retail sales receipt and including the special markings of the product (cards).
The item you return must, in addition, be accompanied by the completed “return form” that you will find here * within the exclusive period of fourteen (14) days.
To avoid your own inconvenience, it is good to carefully check your order at the time of delivery, the condition of the products sold and their packaging intact, in order to identify any obvious defects. In the event that a defect is found during the quality control of the returned product, the company must contact the consumer to resolve the issue.
In case you want to return the products you bought to us, the address to which the products to be returned must be sent is:
Emporio GRAMA
Πτολεμαίων 29 Β
ΤΚ 54630
Thessaloniki
Tel. 2310 544353
MISCELLANEOUS
Force majeure:
If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products to you within the predetermined time, we will inform you via e-mail to let us know if you wish, in these circumstances, the completion of your order. “Emporio GRAMA SOLE SHAREHOLDER LTD” does not bear any responsibility for any situation that is beyond its own fault and will do what is humanly possible for your best service.
Modification of the terms hereof:
Www.emporiograma.gr reserves the right to modify or renew the terms and conditions of transactions. The company undertakes, however, the obligation to inform this text for any change or addition to the terms.
