FAQs
Having done your best to make your online purchases easy and fast, below we provide you with detailed information on the completion of your purchase.
You can browse through the product categories, selecting the product of your choice, then size, color and quantity and finally press the “add to my cart” button.
This procedure is followed for as many products as you wish. Each time you add a product to the cart in the upper right corner of the site you will see a preview of the cart showing the items recently added.
Once you are sure that your cart is ready, you can go to the checkout process where you fill in your details and how you want the shipment to be made.
Complete your order by clicking the
The order is registered and we send you an e-mail with your detailed order and its total amount.
You can complete your order in 2 ways, either as a registered user or as a guest.
- COD on delivery of the product.
- The customer is charged 2 euros.
- Via PayPal, with PayPal account
- Using a credit or debit card
You can cancel the order by phone at +30 2310 544353 (Monday to Friday 09:00 – 17:00), if the order has not passed the shipping process. If your order has already been shipped then as soon as you receive the product, you should withdraw with a replacement or return.
In case you encounter any problems regarding your order, please contact us in the following ways:
- Through the special contact form, after first logging in to your account
- By phone at +30 2310 544353 (from Monday to Friday 09:00 – 17:00)
- Via e-mail at sales@emporiograma.gr
Once your order is completed you can not add a new product, because each order has a unique code.
If you want to add a new product you have to make a new purchase (new order).
In this case you inform us via e-mail (sales@emporiograma.gr) or by phone at +30 2310 544353 (Monday to Friday 09:00 – 17:00) to resolve the problem.
In this case you inform us via e-mail (sales@emporiograma.gr) or by phone at +30 2310 544353 (Monday to Friday 09:00 – 17:00) to resolve the problem.
Unfortunately, although our system during the execution of your order, showed that there is stock in the specific product, during its collection from our warehouse it was found that there was no availability. In this rare case we are obliged to cancel your order at no charge to you.
The receipt of your order takes place between 3-5 working days and you are NOT bound by the shipping costs.
Yes, after logging in to our website and making at least one purchase.
In case the delivery is delayed more than the expected period specified you should contact via e-mail at sales@emporiograma.gr or by phone at +30 2310 544353 (Monday to Friday 09:00 – 17:00) and we will proceed to solve the problem.
If the goods arrive at their destination and you are absent, then the transport company that has undertaken the delivery, will try 2 more times, in the next working days, so that they can deliver your order to you. In case the shipment is not achieved then your order is automatically returned to us where we undertake to contact you again.
The VAT of the products is included in the listed price.
